A cancellation request is sent by the Issuer when the cardholder approaches them stating he/she doesn’t wish to be charged any more for the service/product offered by the merchant. We will notify you of this request when we receive one from the Issuer. The notification will contain the ARN for you to identify the transaction and the customer. You will not be able to successfully represent a chargeback received on a transaction on which a cancellation request was received but you continued billing the customer/charging the card post the cancellation request date.
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