In the event a Sale or Refund has been processed incorrectly this article will help guide you on how to cancel the transaction via the ANYpay Reporting Portal
1. Log into your ANYpay account then navigate to "Control" then "Find Transaction"
2. Input the relevant search criteria to locate the Sale or Refund in question.
3. At the bottom of the page the search results should be presented.
4.If the transaction has a status of "SettlementPending" the transaction has not yet been sent to the bank for settlement, the option available to cancel the transaction should then be available. If the transaction has a status of "SettlementComplete" then the transaction has been settled with the bank so can no longer be cancelled.
If you do not have the 'cancel' option available, please contact the PXP Support Team via any of the below options for further assistance.
Live Chat - Available from the PXP Financial website
Email - firstname.lastname@example.org
Phone - 08442094372