Gwyn Davis
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Activity overview
Latest activity by Gwyn Davis-
Gwyn Davis created an article,
How To Login To Payment Service Admin Using Google Authenticator
Login to PS Admin for the first time 1. When accessing the PS Admin the first time you should have already received an email with yourusername and the password instructions from the PXP Support t...
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Gwyn Davis created an article,
What does the transaction message “RefusedbyProvider” mean?
The card issuer has rejected the transaction and the cardholder has to contact his issuing bank to get the exact reason for the rejection. The only information that we get from the issuing bank are...
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Gwyn Davis created an article,
Is there a limit on how many times are they allowed to re-enter payment details?
They should have indefinite number of opportunities to re-enter the payment details. There is RiskCheck called that blocks the payments for 24 hours in case the user does a X number of attempts (if...
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Gwyn Davis created an article,
Under what circumstances does PXP Financial give users with refused/failed deposit attempts the opportunity to re-enter payment details?
(Would they be blocked after some error messages but not others?) User’s should receive an error message if the payment is not successful and should receive the option to re-enter the payment detai...
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Gwyn Davis created an article,
Why will a customer not be prompted to enter authentication details during 3DSecure checks even though their card is 3D secured enabled?
In case the merchant is using 3DSecure and a card is 3DSecure enabled, the user will always be redirected the card issued bank for authentication (the exact steps are dependent on the provider).
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Gwyn Davis created an article,
What is the time-out default setting on the redirected payment page?
On our side it is set up for 45 minutes after the user is redirected to the page and cannot be changed but a merchant can define the time in the “getRedirectDataRequest” <expirationTimeSpanInSecond...
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Gwyn Davis created an article,
What is the difference between Withdrawal and Refund?
A refund is directly related to a Credit/Debit Card Deposit and can only be made up to the amount of the original deposit. A withdrawal is an independent transaction, limited only to the customer’s...
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Gwyn Davis created an article,
What will a customer see on their bank statement for a purchase or a top-up?
The message on the bank statement is dependent on the billing description set for you (Merchant Name + Merchant Country ISO Code) Standard editable billing descriptions (no content restriction): Sh...
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Gwyn Davis created an article,
Will cancelled payments appear on bank or credit card statements?
Cancelled payments are not reflected on bank statements as the action is done before capturing and there is no movement from card balance point of view.
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Gwyn Davis created an article,
What’s the risk of capturing right after authorisation?
It’s mainly a time and cost implication from end-user point of view. Captured payments can’t be cancelled, only refunded (time implication), the end-user might get charged if customer fees are in p...