Hari Rajan
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Activity overview
Latest activity by Hari Rajan-
Hari Rajan created an article,
How can you reduce or avoid chargebacks?
The possible measures you can consider to reduce the chargeback loss are as follows: Use a shipment service which offers consignment tracking facility (for physical delivery) Use an Address Veri...
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Hari Rajan created an article,
Document upload guidelines
Every Retrieval Request, Chargeback and dispute we notify you of has a unique upload URL mentioned against the disputed transaction. This can be found in the MS-Excel file we email you. We recomm...
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Hari Rajan created an article,
How to handle a Cancellation Request?
We strongly advise you to cancel all future billings to the card as soon as a cancellation request is received and also notify us once you have taken necessary steps to ensure the card isn’t charge...
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Hari Rajan created an article,
What is a Cancellation request?
A cancellation request is sent by the Issuer when the cardholder approaches them stating he/she doesn’t wish to be charged any more for the service/product offered by the merchant. We will notify y...
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Hari Rajan created an article,
How should I handle a pre-compliance?
Accept the case: Accepting liability amounts to closing the dispute. Your merchant account will be debited for the dispute amount Decline the case: If you choose to decline a pre-compliance case, ...
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Hari Rajan created an article,
What is a Pre-Compliance?
A Pre-Compliance is the process by which a party decides to challenge a case where a rule violation has occurred and there is no specific reason code which can be used to initiate a chargeback/disp...
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Hari Rajan created an article,
When will I know the outcome of Arbitration?
There is no defined timeframe. It depends on when the Scheme passes a ruling on the case. This can take few months.
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Hari Rajan created an article,
Am I permitted to provide additional documentation for an Arbitration?
When a case proceeds to Arbitration, no additional documentation can be submitted by either party. We always recommend that you provide all necessary documentation during the preceding stages as co...
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Hari Rajan created an article,
How is an Arbitration case decided?
An Arbitration case is presented to the Card Scheme Arbitration Committee. The committee reviews the case and takes a final decision based on the regulations. In case of any conflict arising betwee...
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Hari Rajan created an article,
What is an Arbitration?
If a disputed transaction cannot be resolved within the chargeback stage, either the issuer or the acquirer may take the case to Arbitration. An Arbitration is preceded by Pre-Arbitration to provid...