Skip to main content
PXP Financial Help Centre home page
Submit a request
Sign in
  1. PXP Financial
  2. FAQ
  3. E-Commerce
  4. Charge Backs & Risk Management

Charge Backs & Risk Management

  • How is an Arbitration case decided?
  • How will I know if the Representment/dispute response was won/successful?
  • Am I permitted to provide additional documentation for an Arbitration?
  • Can recorded phone calls be used to contest chargebacks
  • Document upload guidelines
  • Does the PXP Financial chargeback team provide issuer’s documentation / notes / comments to the merchant?
  • How are Disputes notified?
  • How can I accept a chargeback?
  • How can you reduce or avoid chargebacks?
  • How should I handle a pre-compliance?
  • How to handle a Cancellation Request?
  • What are Second-Presentment/Representment and Dispute Response?
  • What are the circumstances in which PXP Financial Chargeback team will automatically represent a chargeback on your behalf?
  • What do I need to do when I receive a Pre-Arbitration notification?
  • What is a Cancellation request?
  • What is a Chargeback Reversal?
  • What is a Pre-Arbitration?
  • What is a Pre-Compliance?
  • What is a Retrieval Request?
  • What is an Arbitration?
  • What is the risk management module?
  • What is the time limit to represent a chargeback/submit a dispute response?
  • What kind of evidence is required to represent a chargeback?
  • What should I do once I receive a Chargeback/Dispute?
  • When will I know the outcome of Arbitration?
PXP Financial
Powered by Zendesk