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  1. PXP Financial
  2. FAQ
  3. E-Commerce
  4. Transactions & Back Office Tool

Transactions & Back Office Tool

  • How can I check if a card is valid without charging it?
  • How can I refund a transaction?
  • How long do refunds take to process?
  • Is capture delay mandatory?
  • Is there a limit on how many times are they allowed to re-enter payment details?
  • Under what circumstances does PXP Financial give users with refused/failed deposit attempts the opportunity to re-enter payment details?
  • We would like to enforce 3D Secure on all our customers, are there any requirements or implications on us?
  • What does the transaction message “RefusedbyProvider” mean?
  • What is a capture delay?
  • What is a Master User?
  • What is the 3D Secure configuration that are carried out or required by card providers?
  • What is the difference between Withdrawal and Refund?
  • What is the exact error message when a payment is refused due to risk checks?
  • What is the risk management module?
  • What is the standard configuration for capturing payments?
  • What is the time-out default setting on the redirected payment page?
  • What will a customer see on their bank statement for a purchase or a top-up?
  • What’s the risk of capturing right after authorisation?
  • Why will a customer not be prompted to enter authentication details during 3DSecure checks even though their card is 3D secured enabled?
  • Will cancelled payments appear on bank or credit card statements?
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